Upcoming Telebriefing on Exchange 2010 Friday, Dec 18 2009 

I will be the presenter in a Burton Group TeleBriefing on January 12th and 13th. The details are below:

Another Burton Group TeleBriefing

Service: Collaboration and Content

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Topic: “Transitioning” to Exchange 2010: Is It Worth the Effort?

Presented by: Bill Pray

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A challenge for Microsoft with the Exchange 2010 release is to convince customers that it does something new enough to “transition.” Moving to Exchange 2010 is not an in-place upgrade. It is a transition — making the move more expensive and complex for the enterprise. Microsoft also focused much of the development of Exchange 2010 to rebuild it for software-as-a-service Exchange Online offerings. Therefore, what does Exchange 2010 offer to the enterprise that justifies the transition? In this TeleBriefing, Analyst Bill Pray reviews Exchange 2010 and provides insight into the business case for and against upgrading to Exchange 2010.

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Tuesday, January 12, 2010

2:00 p.m ET/ 11:00 a.m PT/ 19:00 UTC GMT /20:00 CET

Wednesday, January 13, 2010

9:00 a.m. ET/6:00 a.m. PT/14:00 UTC GMT/15:00 CET

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Registration options:

– Register online


– Call 800.824.9924 ext. 174 (for calls outside the U.S., dial +1.801.304.8174)

Notes about attendance:

– Attendance at this online web event is limited. Register early.

– Once you have registered, you will receive a confirmation and

dial-up instructions.

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What is a TeleBriefing?

Burton Group TeleBriefings offer an interactive forum providing clients with in-depth and pertinent information related to a specific topic. Sessions are hosted by Burton Group experts and topics complement Burton Group research.

Access related content



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Recent Case Law and E-mail Friday, Nov 20 2009 

Here are six links to recent stories on court cases and e-mail:

U.S. Court Weighs E-mail Privacy, Again — Privacy – InformationWeek

This case raises the question of whether or not e-mail messages should have the same privacy as telephone calls with regards to legal situations, particularly when the e-mail is in the hands of a service provider.

Your Rights Online: An Inbox Is Not a Glove Compartment

“A federal judge rules that government can obtain access to a person’s inbox contents without any notification to the subscriber.”

What Did Cuomo Find in Intel’s Emails?

E-mail is used to build the case against Intel.

The Bear Stearns Verdict: A Blow to E-Mail Prosecutions
“It does not mean all white-collar cases will not go forward, but I do think it will cause prosecutors to come to the conclusion that e-mail evidence alone is not enough to bring a case.”

FINRA fines MetLife Securities, affiliates

Finra fines MetLife $1.2M  for poor  e-mail monitoring.

Some Courts Raise Bar on Reading Employee Email

Courts starting to side with employee privacy in relation to corporate provided e-mail


The “net-net” of these articles is that e-mail and case law is still very dynamic environment.

On Today’s CCS Blog – Exchange 2010 Podcast Monday, Nov 9 2009 

I had the opportunity to ask a couple of questions of Michael Atalla, Group Product Manager for Microsoft Exchange and Steve Schafer, Director of Global Information Systems for Global Crossing (an Exchange 2010 customer) about the value of upgrading to Exchange 2010 and posted the responses in a podcast on the CCS blog.

This Week’s CCS Blog Wednesday, Sep 23 2009 

I am on the road this week, but wrote a quick blog about a new approach to e-mail task management. E-mail task management has been anemic over the years – really just a carry over from paper planners – although I think Novell GroupWise has the most flexible of the various e-mail task management features in market. The approach being used by Liaise is very interesting.

Today’s Burton Group CCS Blog Friday, Sep 18 2009 

I had the opportunity to be interviewed by Linda Tucci, Senior News Writer for SearchCIO.com, about how the Boston Mayoral Race Highlights the Need for E-mail Retention Policy.

Using Social Media to Influence Microsoft Monday, Jun 29 2009 

The exchange that is happing between Microsoft and some innovative social media users over Outlook 2010 is more interesting in how it is happening than the actual debate. Twitter, blogs, and web 2.0 are all being used to exchange information, make points, and influence decision makers.

You can find the main page for the those claiming Outlook 2010 needs to be fixed here.

Microsoft’s Outlook team’s blog response is here.

My take? Fat desktop clients are rapidly becoming less important for e-mail. For the next generation information worker, webmail is e-mail. So “fixing Outlook” is a bit irrelevant and not the real question, but this method of exchanging the ideas and opinions is fascinating.

Twitter = E-mail? What? Wednesday, Mar 4 2009 

During a fireside chat with Mary Meeker at Morgan Stanley’s tech conference, Google CEO Eric Schmidt said: “Speaking as a computer scientist, I view all of these as sort of poor man’s email systems” when discussing Twitter.

He’s wrong, but this is what executives do when there are discussing potential competing technologies. Especially when executives are talking about companies that speculation says they might acquire someday. Unfortunately, he stated he was speaking as a computer scientist.

Twitter has a completely different value proposition than e-mail. Twitter is micro-blogging. It is a conversation tool. It is a community and social networking site. Twitter is not e-mail.

Mike Gotta blogged about Twitter compared to IM, e-mail and forums two days ago. I can’t state it any better than Mike. I guess Mr. Schmidt doesn’t read Mike’s blog.

Microsoft’s Live@edu – Winning Over the College Crowd Wednesday, Feb 25 2009 

Microsoft continues its effort to win over the college crowd with Microsoft Live@edu. The University of Colorado announced that is is switching from Mirapoint to Live@edu. The main attraction? It’s hosted and free.

What is the benefit to Microsoft? There are two primary benefits:

1. This is a strategic method Microsoft has used for many years – capture the next generation workforce as end users before they enter the workforce. I remember my university switching from WordPerfect to Microsoft Office in the early 90s because Microsoft gave the university a fantastic deal.

2. Microsoft needs to rapidly build its experience and capabilities around hosted e-mail on a mass scale in a more enterprise-like environment. Google is gaining traction in the small and medium business markets with Gmail and poses a potential future threat as a competitor for future enterprise hosted e-mail. The university environment is an excellent place to gain this experience with less risk.

The Energy Policy Act of 2005 Friday, Feb 20 2009 

While you may not be able to explain the contents of this act off the top of your head, the impact of this Act is known by every person living in the U.S. This act amended the Uniform Time Act of 1966 to increase daylight savings time in the spring by changing its start date from the first Sunday in April to the second Sunday in March, and in the fall by changing its end date from the last Sunday in October to the first Sunday in November. The justification for this portion of the Energy Policy Act of 2005 was that it would save energy.

This last October, the Department of Energy released its report of the impacts of Extended Daylight Saving Time on the national energy consumption. The report can be found here, but the gist of it is that the total electricity savings is .03 percent of electricity consumption in the U.S. over the year.

The good news? The change worked and energy was saved. How well it worked depends upon how significant you think .03 percent savings is in relation to the effort. The report didn’t cover economic impacts. Calendars in e-mail solutions are still suffering from the change, as the major collaboration vendors had to scramble to get patches into place to account for the changes. Going forward, most vendors were clever enough to change their code to prevent future issues, but problems still linger.

The effort by IT shops to implement the necessary patches and user education for Extended Daylight Saving Time must have had a monumental cost. Unfortunately, that study hasn’t been completed. But, at least the effort was not in vain.

The New Gmail Task Management Wednesday, Dec 10 2008 

Being a fan of David Allen’s GTD (Getting Things Done), the task management capabilities of e-mail are a necessity for me. In the perpetual Gmail beta, task management or the to-do list has been sorely missing. Posted Monday in The Official Gmail Blog, the Gmail team shared the details of the addition of this feature. The lack of task management in Gmail has been one of the key missing features for enterprise class e-mail solution.

Gmail’s first iteration of task management is pretty “lightweight” – as described by the Gmail team in their blog. Once it is enabled (through Settings), a link is provided in the left hand column called “Tasks.” Clicking the link opens a task list window in the lower right hand corner. If you click the arrow in the upper right hand corner, it opens the list in a separate browser window as a pop-out. This is how I prefer to use it at the moment, although I am still trying things out.

Tasks are created by simply typing and hitting enter. You can indent (to create a visual sub-task), move up and down, and add details (such as a due date).

The most useful feature is the ability to convert e-mails to tasks. Select a message, go to More Actions > Add to Tasks and a task is created with the title of the e-mail. A link to the e-mail is provided below the task name that takes you to the message without closing the task window. 

Overall, this is not a bad first iteration for task management in Gmail, but it is definitely still “lightweight.”

Gmail Tasks

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