Today’s Burton Group CCS Blog Thursday, Sep 10 2009 

My entry today on the Burton Group CCS blog – How to Tell When Your Vendor is Just Not That Into You.


A Friday Blog Friday, Sep 4 2009 

For those of you looking for something a little lighter to read on Fridays, especially before a holiday weekend, I recommend Scott Adam’s blog. Occasionally, he has some really creative technology insights, like the one on calendaring I referred to in my CCS blog a few months back. Mr Adam’s blog is worth reading and a lot of fun.

E-mail Archiving Wednesday, Sep 2 2009 

One of my current research topics is enterprise e-mail archiving, with a particular emphasis on the integrated archiving coming in near future
releases of Exchange 2010 and Notes 8.5.1. Interestingly, many organizations seem to believe that backups are enough and can be a defacto archive as needed. My CCS blog today is E-mail: Archive vs. Backup.

Chandler Project: A Note-to-Self Organizer Thursday, Aug 27 2009 

I just finished reading Scott Rosenberg’s Dreaming In Code – the story of Chandler project’s beginnings. As a result of reading the book and researching enterprise calendaring issues, I downloaded the latest desktop client. In its current incarnation, Chandler does not have much of “Wow!” factor, but given its history, it is pretty interesting. You can find the Chandler project at They are on version 1.0.3 for the Windows client. I will be downloading the Mac client later this week also.

Google Cheat Sheets Tuesday, Jul 14 2009 

Here are some handy cheat sheets to enhance your Google experience. I found the first one – Google Cheat Sheets – to be the most useful.

Using Social Media to Influence Microsoft Monday, Jun 29 2009 

The exchange that is happing between Microsoft and some innovative social media users over Outlook 2010 is more interesting in how it is happening than the actual debate. Twitter, blogs, and web 2.0 are all being used to exchange information, make points, and influence decision makers.

You can find the main page for the those claiming Outlook 2010 needs to be fixed here.

Microsoft’s Outlook team’s blog response is here.

My take? Fat desktop clients are rapidly becoming less important for e-mail. For the next generation information worker, webmail is e-mail. So “fixing Outlook” is a bit irrelevant and not the real question, but this method of exchanging the ideas and opinions is fascinating.

Burton Group Catalyst Conference Monday, Jun 15 2009 

The preparations for the Burton Group Catalyst Conference in San Diego are in full swing. I had the opportunity this morning to listen and review dry runs of several of the presentations in the Future Work: Any Time, Any Place track. This set of dry runs were the presentations for The Economy and the Gen-Y Workforce: Forcing New Collaboration Models part of the track. Much of the content is based on study by Mike Gotta on the current state of social networking in the enterprise. It is always good to have so much great content that it is difficult to decide what is the most important to present.

For my part, I will be presenting in the Networks for Dynamic Enterprises – Unified Communications: Still the Next-Gen Phone System? and the Future Work: Any Time, Any Place – SaaS: What Can I Do Today? tracks. My dry runs are later this week and into next week.

Microsoft Announces Virtualization Support for OCS Monday, May 18 2009 

Well, not all of OCS, but for specific server roles. The roles include: front-end, back-end SQL Server 2008 64-bit; group chat channel; group chat compliance; archiving; monitoring (CDR only); and edge access. The roles that are not supported are: audio/video/web conferencing servers, audio/video/web edge conferencing servers, dial-in conferencing, Communicator Web Access, enterprise voice, or Remote Call Control “may not be deployed as part of the virtualized pool.”

In my recent research on cost savings best practices, interviewees consistently mentioned server consolidation. Virtualization goes hand-in-hand with server consolidation efforts. However, communications technologies – in general – are difficult to run virtualized because of high server transactional costs that lead to high CPU utilization, heavy disk IO, and large quantities of attached data. As a result, support for virtualization of communications technologies has lagged behind other server applications. IBM has done well in this area with support for both Notes and Sametime available.  

A whitepaper from Microsoft is available that details the architecture, methodology, and performance.

SaaS Challenge – What Do You Do When the FBI Raids Your Service Provider’s Data Center? Wednesday, Apr 8 2009 

One of the concerns about SaaS, particularly SaaS e-mail, centers around the legal aspects of an enterprise’s data being stored outside the firewall. The second concern is about downtime or failure of the service provider to provide the contracted services (for a variety of possible reasons). Yesterday’s FBI raid in Dallas validates both of those concerns:

FBI Agents Raid Dallas Computer Business

If you were online and couldn’t access some websites today, we might know the reason why. The FBI raided a Dallas building that houses servers for several different websites.
CBS 11 News has learned that the raid is part of a general criminal investigation. Because of the confiscation of computers at Core IP Networks, a number of legitimate businesses have been affected…

According to the Dallas/Fort Worth CBS 11 article, the raid left 50 businesses without access to their e-mail and data.

MindBerry – Looks Interesting Monday, Apr 6 2009 

I haven’t tried this yet, but it looks interesting:


MindBerry is a mind-mapping software for BlackBerry smartphones.

Working on playing with FreeMind also.

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