CCS Blog Entry – Potential Zimbra Sale to VMware Monday, Jan 11 2010 

Earlier this week, Kara Swisher from All Things Digital broke the news that VMware may buy Zimbra from Yahoo! (Exclusive: VMware Likely to Buy Zimbra From Yahoo). I blogged my thoughts on possible buyers for Zimbra from the communications and collaboration market last September when rumors started circulating that Yahoo! was shopping Zimbra. VMware was not on the list.

My thoughts posted on the CCS blog –

Upcoming Telebriefing on Exchange 2010 Friday, Dec 18 2009 

I will be the presenter in a Burton Group TeleBriefing on January 12th and 13th. The details are below:

Another Burton Group TeleBriefing

Service: Collaboration and Content

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Topic: “Transitioning” to Exchange 2010: Is It Worth the Effort?

Presented by: Bill Pray

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A challenge for Microsoft with the Exchange 2010 release is to convince customers that it does something new enough to “transition.” Moving to Exchange 2010 is not an in-place upgrade. It is a transition — making the move more expensive and complex for the enterprise. Microsoft also focused much of the development of Exchange 2010 to rebuild it for software-as-a-service Exchange Online offerings. Therefore, what does Exchange 2010 offer to the enterprise that justifies the transition? In this TeleBriefing, Analyst Bill Pray reviews Exchange 2010 and provides insight into the business case for and against upgrading to Exchange 2010.

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Tuesday, January 12, 2010

2:00 p.m ET/ 11:00 a.m PT/ 19:00 UTC GMT /20:00 CET

Wednesday, January 13, 2010

9:00 a.m. ET/6:00 a.m. PT/14:00 UTC GMT/15:00 CET

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Registration options:

– Register online

– Call 800.824.9924 ext. 174 (for calls outside the U.S., dial +1.801.304.8174)

Notes about attendance:

– Attendance at this online web event is limited. Register early.

– Once you have registered, you will receive a confirmation and

dial-up instructions.

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What is a TeleBriefing?

Burton Group TeleBriefings offer an interactive forum providing clients with in-depth and pertinent information related to a specific topic. Sessions are hosted by Burton Group experts and topics complement Burton Group research.

Access related content



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Burton Group

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Midvale, UT 84047

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Recent Case Law and E-mail Friday, Nov 20 2009 

Here are six links to recent stories on court cases and e-mail:

U.S. Court Weighs E-mail Privacy, Again — Privacy – InformationWeek

This case raises the question of whether or not e-mail messages should have the same privacy as telephone calls with regards to legal situations, particularly when the e-mail is in the hands of a service provider.

Your Rights Online: An Inbox Is Not a Glove Compartment

“A federal judge rules that government can obtain access to a person’s inbox contents without any notification to the subscriber.”

What Did Cuomo Find in Intel’s Emails?

E-mail is used to build the case against Intel.

The Bear Stearns Verdict: A Blow to E-Mail Prosecutions
“It does not mean all white-collar cases will not go forward, but I do think it will cause prosecutors to come to the conclusion that e-mail evidence alone is not enough to bring a case.”

FINRA fines MetLife Securities, affiliates

Finra fines MetLife $1.2M  for poor  e-mail monitoring.

Some Courts Raise Bar on Reading Employee Email

Courts starting to side with employee privacy in relation to corporate provided e-mail


The “net-net” of these articles is that e-mail and case law is still very dynamic environment.

On Today’s CCS Blog – Exchange 2010 Podcast Monday, Nov 9 2009 

I had the opportunity to ask a couple of questions of Michael Atalla, Group Product Manager for Microsoft Exchange and Steve Schafer, Director of Global Information Systems for Global Crossing (an Exchange 2010 customer) about the value of upgrading to Exchange 2010 and posted the responses in a podcast on the CCS blog.

H1N1 – Preparing for the Worst and Hoping for the Best Friday, Oct 9 2009 

Social distancing is a strategy that the federal government has included in the response plans for an H1N1 epidemic. The U.S. Department of Health & Human Services states in its Guidance for Businesses and Employers to Plan and Respond to the 2009 – 2010 Influenza Season:

“If severity increases, public health officials may recommend a variety of methods for increasing the physical distance between people (called social distancing) to reduce the spread of disease, such as school dismissal, child care program closure, canceling large community gatherings, canceling large business-related meetings, spacing workers farther apart in the workplace, canceling non-essential travel, and recommending work-from-home strategies for workers that can conduct their business remotely.”

The guidance also states:

  • “Explore whether you can establish policies and practices, such as flexible worksites (e.g., telecommuting) and flexible work hours (e.g., staggered shifts), when possible, to increase the physical distance among employees and between employees and others if local public health authorities recommend the use of social distancing strategies. Ensure that you have the information technology and infrastructure needed to support multiple workers who may be able to work from home.
  • Identify essential business functions, essential jobs or roles, and critical elements within your supply chains (e.g., raw materials, suppliers, subcontractor services/products, and logistics) required to maintain business operations. Plan for how your business will operate if there is increasing absenteeism or these supply chains are interrupted.
  • Set up authorities, triggers, and procedures for activating and terminating the company’s response plan, altering business operations (e.g., possibly changing or closing operations in affected areas), and transferring business knowledge to key employees. Work closely with your local health officials to identify these triggers.
  • Plan to minimize exposure to fellow employees or the public if public health officials call for social distancing.
  • Establish a process to communicate information to workers and business partners on your 2009 H1N1 influenza response plans and latest 2009 H1N1 influenza information. Anticipate employee fear, anxiety, rumors, and misinformation, and plan communications accordingly.”

The impact on the business can be significant if the enterprise has not planned ahead. Key communication and collaboration tools (e.g. e-mail, instant messaging, web conferencing, and team workspaces) should be identified and evaluated for capabilities to help an enterprise to continue to function in the event that facilities are closed and large numbers of employees in certain geographic areas are ill or have to work remotely.

Adobe – One to Watch Thursday, Oct 1 2009 

I blogged yesterday on the CCS blog about “Zimbra for Sale?”. The blog lists several vendors in the e-mail / collaboration market and my thoughts on the potential for them to acquire Zimbra. Of all of them, I think Adobe is one of the most interesting to watch, at the moment.

Adobe’s strengths have been the creation and packaging of content. As Adobe looks to grow leveraging its strengths, expanding into communication and collaboration is a logical direction. But Adobe is doing it with a twist – a focus on SaaS (as evidenced by their recent acquisition of Omniture), while still providing on-premise capabilities. Adobe Acrobat Connect Pro is a great example. Adobe’s strategy plays well to what most enterprises are interested in – a hybrid model of SaaS and on-premise for their communication and collaboration technologies that gives them control over where the data sits.

If Adobe does add e-mail at some point, it will be interesting to see if they can make headway against Microsoft and IBM. Potentially, they could capture a market position as the alternative to Microsoft and IBM for the enterprise for communication and collaboration technology.

This Week’s CCS Blog Wednesday, Sep 23 2009 

I am on the road this week, but wrote a quick blog about a new approach to e-mail task management. E-mail task management has been anemic over the years – really just a carry over from paper planners – although I think Novell GroupWise has the most flexible of the various e-mail task management features in market. The approach being used by Liaise is very interesting.

Today’s Burton Group CCS Blog Friday, Sep 18 2009 

I had the opportunity to be interviewed by Linda Tucci, Senior News Writer for, about how the Boston Mayoral Race Highlights the Need for E-mail Retention Policy.

E-mail Archiving Wednesday, Sep 2 2009 

One of my current research topics is enterprise e-mail archiving, with a particular emphasis on the integrated archiving coming in near future
releases of Exchange 2010 and Notes 8.5.1. Interestingly, many organizations seem to believe that backups are enough and can be a defacto archive as needed. My CCS blog today is E-mail: Archive vs. Backup.

Using Social Media to Influence Microsoft Monday, Jun 29 2009 

The exchange that is happing between Microsoft and some innovative social media users over Outlook 2010 is more interesting in how it is happening than the actual debate. Twitter, blogs, and web 2.0 are all being used to exchange information, make points, and influence decision makers.

You can find the main page for the those claiming Outlook 2010 needs to be fixed here.

Microsoft’s Outlook team’s blog response is here.

My take? Fat desktop clients are rapidly becoming less important for e-mail. For the next generation information worker, webmail is e-mail. So “fixing Outlook” is a bit irrelevant and not the real question, but this method of exchanging the ideas and opinions is fascinating.

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