1. Choice – For years Microsoft and IBM have dominated this market with Exchange and Notes, with Novell and Oracle holding onto a small share of loyal customers. With Google, Yahoo! (Zimbra) and Cisco (recently announced the PostPath acquisition) all pushing into the market, enterprises have some options to consider. Novell and Oracle both have major releases scheduled before end of the year also. Choice and competition are good for a mature market because they will foster lower prices and innovation.
2. SaaS – The primary reason Google, Yahoo! and Cisco are interesting is that they are Software as a Service offerings for e-mail. Both Microsoft and IBM have similar offerings in the works. The SaaS model gives enterprise a new delivery model to consider. Larry Cannel covers this in depth in a recently published report that Burton Group customers can access here. In addition, Burton Group customers can read the results and analysis by Craig Roth of recent Burton Group / Ziff Davis survey on SaaS here. Also, Jack Santos goes in depth on IT strategy, SaaS, and Google in the document found here.
3. Social Software – The social software evolution is taking e-mail back to its roots as an asynchronous communication method and providing interesting new ways for e-mail to fulfill this role in larger collaboration systems or platforms.
4. Mashups – The interface for e-mail is becoming interesting again with mashups. Check out any of these six solutions to see what I mean: Zenbe, Orgoo, Fuser, TopicR, Goowy, and Jubii. These have been labeled by some as e-mail aggregators, but many of the features delivered demonstrate that there is much more than e-mail aggregation going on here. Perhaps one of the most interesting mashups that is still in the “playing with the idea” stage is Adobe’s Genesis project.
5. Legal Decisions – As I have previously blogged, the courts continue to delve into defining e-mail’s legal status through decisions that present challenges to users and enterprises alike. Compliance and e-discovery are becoming “block and tackle” e-mail issues that need to be addressed by enterprises, with the courts continuing to add complexity through new legal decisions.
Note: This is a cross-posting from the Collaboration and Content Strategies blog.